top of page
Man Trying App

Driver Guide - Account Creation

Step-by-step Guide to create and Account on the Charge Hub App

If you are unsure on how to set up an EV Driver Account on the Charge Hub App.  We are here to help.  Follow these intuitive step-by-step instructions:

Screenshot Charge Hub App

Download the App from your App Store.  Then open.

 Screenshot Charge Hub App

Enter your first and last name, and email address. Click on 'Create Account'.

Screenshot Charge Hub App

Create and confirm your password.  Save.

Screenshot Charge Hub App

Click on 'Allow Location Access', so that the App can provide you with suggested charging locations.

Screenshot Charge Hub App

Click on 'Connect' to sync the App with your calendar, for smarter charging.  

Screenshot Charge Hub App

Click on 'Continue' once your Payment Method is entered and accepted.  

Screenshot Charge Hub App

The final Step is to connect an RFID Card, if you haven't done so already.  Open the App, top menu, press 'Charging Cards'.

Screenshot Charge Hub App

Click on 'Register'.

Screenshot Charge Hub App

Either go to your email account, or click on 'Open Email App'.

Screenshot Charge Hub App

You will taken back to the App login page.  Click on 'Login'.

Screenshot Charge Hub App

Click on 'Allow Notifications', so that the App can inform you about your charging sessions.

Screenshot Charge Hub App

Connect your Payment Method.  Click on 'CreditCard'.

Screenshot Charge Hub App

First Step done!!

Click on 'Continue', to into the App. 

Screenshot Charge Hub App

Add a physical RFID Card (if you have been sent one), or select 'Request Charging Card'.

Screenshot Charge Hub App

Click on 'Register without RFID Code'

Screenshot Charge Hub App

Find the email sent to you, then click on 'Activate your Account'.

Screenshot Charge Hub App

Accept both the 'User T&Cs' and 'Privacy Policy'.  Click on them to read them. 

Screenshot Charge Hub App

Click on 'Add my Vehicle'.  Choose from the long list of OEM and Models available.

Screenshot Charge Hub App

Connect Google or Apple Pay, an already set up Link Account, or enter your credit card details.

Screenshot Charge Hub App

Note that you may also receive an email from Stripe to verify your Link Account.

Screenshot Charge Hub App

To charge immediately, select a 'Virtual Card'.  Once complete, then you are now all set and ready to go. 

Well done!

Order your complimentary Charge Hub RFID Card!

Thankyou!

Driver FAQs

Q - I am not able to start a charging session, after downloading the App.

A - Note that you require - 1, Your personal details, 2, Payment method, and 3, A virtual RFID Card (provided when you sign up).  A physical RFID Card or Key Tag can be added later.  Go back and make sure that you haven't missed a step.  If you are still having trouble, then please call us.

​

Q - I can not see any Stations (flags) on the App Map.

A - Check the filters in your App view.  You may have accidently switched off or limited your view of the Stations.

 

Q - Why do some Stations show that they can only be operated with an RFID card, and not via the App?

A - These Stations are for private (non Public) use, like for a Council.  See the Site Information 'i'.  

​

Q - Why am I seeing VAT, instead of GST, on the App?

A - Note the the App picks up your Phone settings.  If your phone is set to English Australia or English New Zealand, then you will see 'GST'.  If set to English UK, then you will see 'VAT'.

​

Q - Why are the charging prices, on the App, not in my local currency?

A - The default is AUD (Australian Dollars), as that is where we are based.  If your App is not showing your local currency, then we need to transfer your Account to your country or region, in our system.  Fill in your address and country, the send us a message, and we will get onto it straight away.  Note that once done, you may need to uninstall and reinstall the App, to see the change.

​

Q - Why are some of the per kWh and per min prices to charge on some of the Charging Stations, shown on the App, so expensive?

A - When using other Network chargers, we relay what the provider that we are connected to has set up.  If they have made an error, then this will show.

​

Please contact us through the below form, if you have any further questions.

Charge Hub logo

Nationwide coverage, across Australia and New Zealand.

Based in Brisbane, Queensland, Australia.

AUS: 1300 98 67 67

NZ: 0800 608 138

  • Whatsapp
  • Facebook
  • Twitter
  • LinkedIn
  • Instagram
Get in Touch

Thanks for submitting!

bottom of page