Driver Guide - Account Creation
Step-by-step Guide to create and Account on the Charge Hub App
If you are unsure on how to set up an EV Driver Account on the Charge Hub App. We are here to help. Follow these intuitive step-by-step instructions:
Download the App from your App Store. Then open.
Enter your first and last name, and email address. Click on 'Create Account'.
Create and confirm your password. Save.
Click on 'Allow Location Access', so that the App can provide you with suggested charging locations.
Click on 'Connect' to sync the App with your calendar, for smarter charging.
Click on 'Continue' once your Payment Method is entered and accepted.
The final Step is to connect an RFID Card, if you haven't done so already. Open the App, top menu, press 'Charging Cards'.
Click on 'Register'.
Either go to your email account, or click on 'Open Email App'.
You will taken back to the App login page. Click on 'Login'.
Click on 'Allow Notifications', so that the App can inform you about your charging sessions.
Connect your Payment Method. Click on 'CreditCard'.
First Step done!!
Click on 'Continue', to into the App.
Add a physical RFID Card (if you have been sent one), or select 'Request Charging Card'.
Click on 'Register without RFID Code'
Find the email sent to you, then click on 'Activate your Account'.
Click on 'Add my Vehicle'. Choose from the long list of OEM and Models available.
Connect Google or Apple Pay, an already set up Link Account, or enter your credit card details.
Note that you may also receive an email from Stripe to verify your Link Account.
To charge immediately, select a 'Virtual Card'. Once complete, then you are now all set and ready to go.
Q - I am not able to start a charging session, after downloading the App.
A - Note that you mast have set up - 1, Your personal details, 2, Payment method, and 3, An RFID Card - physical or virtual. Go back and make sure that you haven't missed a step. If you are still having trouble, then call us.
Q - I can not see any Stations (flags) on the App Map.
A - Check your filters in the App. You may accidently switched off or limited your view of the Stations.
Q - Why do some Stations show that they can only be operated with an RFID card, and not via the App?
A - These Stations will be for private (non Public) use, like for a Council. Check the Site Information 'i'.
Q - Why am I seeing VAT, instead of GST, on the App?
A - Note the the App picks up your Phone settings. If your phone is set to English Australia or English New Zealand, then you will see 'GST'. If set to English UK, then you will see 'VAT'.
Q - Why are the charging prices, on the App, not in my local currency?
A - The default is AUD (Australian Dollars), as that is where we are based. If your App is not showing your local currency, then we need to transfer your Account to your country or region, in our system. Fill in your address and country, the send us a message, and we will get onto it straight away. Note that once done, you may need to uninstall and reinstall the App, to see the change.
Q - Why are some of the per kWh and per min prices to charge on some of the Charging Stations, shown on the App, so expensive?
A - We can only relay what each EV Network provider, that we are connected to, has set up. If they have made an error, then this will show.
Please contact us through the below form, if you have any further questions.