EV Charging Etiquette

Above all, please consider other EV Drivers that may also wish to use the same charging station.  Here are a few recommended etiquette rules as guidance:

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Don't be a hog.  Don't occupy the parking bay if you don't need to charge, or are a non-EV.  EV Parking bays should be used by electric vehicles only whilst charging.  They are not there as a convenient parking spot.

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Keep between the lines.  Don't park across other charging bays with trailers or on an angle so your charging cable will reach from the Station to the port on your vehicle.  If you need to do this, stay with your vehicle whilst charging. 

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No pretenders.  Don't pretend to charge.  We can monitor, record and report EVs' that plug in and don't initiate a charging session. 

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80% max.  Before charging, please set your vehicle to charge to and stop at 80% battery capacity.  Charging fully to 100% is mostly unnecessary and time consuming on a Public accessible or shared Station.

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Set a Timer.  If you are not going to remain with the vehicle, set a timer on your mobile, or via the Charge Hub App, to alert you close to the parking or charging time limit. 

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Don't Overstay.  Don't overstay past your expected charging time.  Also, please note whether the Station you are plugged in to has implemented Idol Fees, where you will incur an additional cost once your vehicle has reached its limit.

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Leave a number.  If you are not going to remain with the vehicle, and the Station appears to be popular, leave a mobile number in your car window, so that other EV Drivers can contact you in case of an emergency, or a polite request to move.

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Possible Reduced Output.  Please note that a good majority of the Charging Stations may be set up with a Load Management system to manage any site or grid electrical capacity limitations during certain busy times of the day.  If you don't receive the full kW charge anticipated during a session, this could be the reason why.  We will try to communicate these time-of-day based limits in the Location Information notes on the App.

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Be Gentle.  The Charging Station is designed to operate perfectly with minimal force.  If it is not responding to you, please call Charge Hub on the number below.  There may be a simple reason that we can assist you to navigate.

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Keep it tidy.  Please put the charger plug back securely into the holder, on or beside the Station, to keep them off the ground and ready for the next user.

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Report any Issues.  Please report any Station or cable damage, or operational issues, to Charge Hub as soon as possible.

Please send us any feedback, via the App or support@chargehub.solutions.

Have a Great Day!

24/7 Support: AUS 1300 986 767 or NZ 0800 608 138